Job Type: Senior Community Manager

Location: San Francisco, CA

Job Overview: A Senior Community Manager manages all aspects of community association(s) clients. Acts as an advisor to boards of directors, homeowners and vendors. Responds to inquiries and requests for work from board members and homeowners. Manages an annual maintenance and performance review calendar (including soliciting proposals, reviewing proposals and contracts, deliverables and metrics).

Reviews and approves accounts payables and audits monthly and annual financial statements for errors and recodes. Manages accounts receivables, including obtaining status reports from third parties and routine follow-up with vendors. CM acts under general supervision and has unique training specific to the community association management industry. While a community manager does periodically check in with a supervisor, a supervisor does not direct day-to-day work.

The CM sets their schedule, manages and reports on their performance and deadlines and is responsible for the retention of each of the clients to which they serve. This position will include handling several different accounts during attrition, transition and/or account set up. Will also involve working with several different individuals throughout the company for the proper management of an account and any tasks and projects that may be needed in order to meet the needs of our clients. Independent judgment and discretion is consistently used when advising boards of directors, directing vendors and supervising their work, responding to homeowner and volunteer inquiries, and working with municipalities to serve a shared customer.

The position may also be responsible for the supervision of community management staff, to include training oversight, retention and performance management. This leadership role can be a great stepping stone towards a Regional Director position in the future! This is a hybrid position - after the first 60-90 days, associates meeting performance expectations will have the option to work from home 1-2 days a week.

Compensation: $85,000 - $90,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities.

For more information, please visit www.fsresidential.com/california 

Disclaimer FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.

Salary Range: $85,000 - $90,000

Who To Contact: Adrienne Lozoya

Phone Number: 9495406881

Email Address: [email protected]

The Assistant General Manager is responsible for managing and administering the daily operations of the team members and homeowners- association, ensuring adherence to governing documents, policies, and operational standards. The AGM directly supports and reports to the General Manager. The position requires strong leadership, organization, and communication skills to effectively oversee property operations, vendor management, and direct supervision for the resident relations specialist, (RRS) team members.

Compensation: $100,000 - $120,000 FirstService Residential will compensate the successful candidate in accordance with the posted range.

The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

•  Community Management: Act as primary support to the General Manager and serve in their absence.
•  Ensure implementation of all Board policies, resolutions, and governing documents.
•  Maintain excellent communication with residents, Board members, and team members.
•  Conduct regular property inspections to ensure compliance with community rules and maintain aesthetics.
•  Assist in managing vendor contracts, ensuring high-quality service and execution.
•  Respond promptly and professionally to homeowner inquiries and concerns.
•  Create and distribute resident communications, including flyers, emails, and community updates.
•  Perform routine building walk-throughs to check for violations and create work orders.
•  Oversee and manage resident requests, work orders, and correspondence on community website(s).
•  Keep track of office supply inventory and re-order as necessary. Handle client calls and manage the work order process, vendors, and client issues, following up on all complaints and violations.

Additional responsibilities required. More here: www.careers.fsresidential.com/jobs/15871596-assistant-general-manager

Skills - Qualifications: Strong leadership and interpersonal skills. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and property management software. Strong organizational skills with the ability to multitask and meet deadlines. Basic knowledge of building systems, maintenance, and repair processes. Ability to interpret financial statements and assist with budget preparation. Must be detail-oriented and proactive in problem-solving. Ability to work evenings and weekends as required. Minimum typing speed of 30 WPM. Command of information system hardware/software preferred. Requires driving; must have a valid driver-s license and state-mandated vehicle insurance.

Education - Experience: High school diploma required; college-level courses in business, property management, or hospitality preferred. Minimum of 4 years of experience in property management or related fields. Certified Community Association Manager (CMCA) or other property management credentials preferred. Experience in HOA management required. Experience managing 10 or more employees.

Salary Range: $100-120k
Location: San Francisco, CA
Who To Contact: Adrienne Lozoya
Phone Number: 9495406881

Email: [email protected]